Troubleshooting Tips for Stoves and Ranges from Major Appliances in Calgary

Minimize the possibility of electric shock. Unplug the appliance from the power supply or disconnect power at the circuit breaker before attempting any maintenance or cleaning.

Oven Will Not Work or Will Not Light

  • Make sure the oven controls are set correctly for either Bake or Broil.
  • On Self Clean ranges check the oven door to be sure it is in the unlock position.
  • Check the oven knobs to be sure they are in the correct position. If the range has knobs for oven temperature and oven function and if the control knobs were removed for cleaning, make sure they were reinstalled in the proper location.
  • Check the fuse box or breaker boxes to be sure the breakers are ON or that the fuse is good. If fuse has failed, it will need to be replaced. Reset breaker for range by turning it to the OFF position, wait one minute, then turn it back to the ON position to reset the breaker. This needs to be done even if light and/or the clock on the range is working.
  • Try resetting the electronic control. If there is power to the unit and it has an electronic control, disconnect power for at least 30 seconds and re-try.
  • Check the power cord to make sure it is plugged into the wall outlet. The power cord might be unplugged or loose. Pulling the drawer out on free standing and slide-ins will provide access to the plug. For your safety make sure circuit breaker or fuse is disconnected before checking power cord for a loose connection.
  • Gas Ovens Only (Exludes Dual Fuel Ranges): Make sure gas is turned on to the range. Refer to the Installation Instructions for location of gas shutoff valve. Make sure the range power cord is plugged into a working wall outlet.
  • Check the power cord to make sure it is plugged into the wall outlet. The power cord might be unplugged or loose. Pulling the drawer out on free standing and slide-ins will provide access to the plug. For your safety make sure circuit breaker or fuse is disconnected before checking power cord for a loose connection.

Oven Does Not Heat, But The Burners Heat

  • Make sure that oven controls are set correctly for either bake or broil.
  • Check oven door on self-clean ranges to make sure it is in the unlocked position.
  • Check the oven knobs to make sure they are in the correct position. If the range has knobs for oven temperature and oven function and if the control knobs were removed for cleaning, make sure they were reinstalled in the proper location.
  • Electric Ranges only: Check the bake element. Turn your range OFF and remove fuses or turn breaker OFF, then unplug the range. Carefully inspect the bake element (lower element) for cracks or breaks. If cracked or broken, it will need to be replaced.
  • Gas Ovens Only (excludes Dual Fuel Ranges): On new gas range installations, make sure range main gas regulator "on" the range is set in the on position.

Electric Top Burners Do Not Heat Or Only Partially Heat

  • See if the burner is loose. Some ranges have plug-in burners and the burners can become loose in the socket. Unplug the burner, then reinstall to fully seated position.
  • Make sure the correct burner is selected, matching the correct burner to the proper switch.
  • Make sure the pan has a flat, smooth bottom. For smooth-top radiant ranges and ranges with solid disk surface burner elements, it is essential that the pan have a flat, smooth bottom for proper operation. If the pan is not flat, the heat sensors built into these elements will prematurely cycle and turn off the heat to the element.
  • If the top burners do not work, but the clock does work, your appliance may be wired improperly, contact your installer for further assistance.
  • Check circuit breakers/fuses and power cord.
  • Check the burner. If one burner doesn't heat, remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced.
  • If none of the burners work, but the oven bakes and broils, it may be necessary to contact service.

Partial Heating of Gas Burners

  • Make sure the correct burner is selected, matching the burner to the correct switch.
  • Make sure the burner cap is not loose. If your range has sealed burners, make sure the burner cap is seated properly, is not tilted, and does not rock or wobble. Also, make sure the cap matches the burner. Your range may have one or more burners that are different sizes. You need to make sure that a small burner cap is not on a large burner or that a large burner cap is not on a small burner.
  • Check to see if there is power to the range. Make sure the range is plugged-in and inspect circuit breakers or fuses.
  • Try turning on the oven. If it comes on, but no burners work, then you will need to contact service.
  • Make sure you turned the burner knob to the Lite position. Only after a flame is visible around the burner should the knob be turned to the desired cooking setting.
  • Check the burner heads for dirt and debris. If some of the burners work, lift the range cooktop on non-sealed burner models, and check the malfunctioning burner heads for dirt or debris that may be clogging the holes. Carefully clean out any stopped-up holes with mild soap and water. Make sure to dry burner heads thoroughly before re-installing.

Oven Temperature Is Not Correct

  • Make sure the oven preheated. The oven needs time to preheat before baking.
  • Convection Conversion Models. Some model convection ranges will automatically change the set temperature 25 degrees lower.
  • Check the type of cookware that is being used. Your cookware may be having an effect on the baking results. If the pans being used are dark baking pans, reduce the oven temperature 25 degrees. These pans retain heat and at the regular baking temperatures some foods may burn or overcook.
  • Make sure heat is not blocked from circulating in the oven. If the use of aluminum foil is being used on the oven shelf, never cover the entire shelf. This will block the circulation of heat in the oven. There should always allow two inches around the back and sides of the oven shelf for heat circulation.
  • Check the placement of pans in the oven. Pan placement may be affecting how the oven heats. How and where the pans are placed in the oven will make a difference. Make sure that there is one to two inches between pans and between pans and the side and rear walls of the oven to ensure proper air/heat circulation.
  • Check the rack position. Rack position can also be critical to proper baking.
  • Make sure the oven door has not been opened during cooking. Opening the oven door frequently when cooking can increase the cooking time.
  • Check the oven gasket for rips or tears.
  • Electric ranges only: Turn the oven on and make sure that the bake element (the one in the bottom of the oven) glows in the bake cycle. Then set the oven control to broil and watch the broil element (the one in the top of the oven) to see if it glows. If not, there may be a malfunction in the element.

Range Surface Seems Too Hot

Electric ranges:

  • Make sure the oven vent is not misplaced or covered. 
  • Check the pan size. Oversized pans will trap heat between the bottom of the pan and the cooktop; this will transfer a lot of heat to the cooktop. Your pans should not hang over more than one inch on each side of any surface burner.
  • Make sure the burners are uncovered. Covering the drip pans with aluminum foil will transfer more heat to the cooktop.Check the type of burners. On ranges with cast iron solid disk burners, the transfer of heat from those burners to the cooktop can be significant and the cooktop can become very hot. Caution should be used with these type burners.
  • Check the type of drip pans. Dark or porcelain drip pans can conduct more burner heat to the cooktop than bright aluminum drip pans

Gas ranges:

  • It may be a normal occurrence caused by baking, broiling, or roasting for an extended period of time. On most gas ranges, the oven is usually vented up through the back-splash and heat from the oven is directed downward. This may make the cooktop hot if you bake, broil, or roast for an extended period.
  • Check the pan size. If you use an oversized pan, heat will be trapped between the bottom of the pan and the cooktop and transfer a lot of heat to the cooktop. Your pans should not hang over more than one inch on each side of any surface burner.

Burners Are Clicking

  • If the burner igniters are clicking in the OFF position, make sure the knob is turned completely to the OFF position and the knob has popped back out.
  • It is normal to hear multiple burners click when only one ignites.
  • Moisture after cleaning can also cause the igniters to click intermittently. Let the unit dry for a few hours.

“Off” appears on the Display

  • If you are trying to set your oven for self-clean, when “OFF appears, the oven is too hot for the self-clean cycle to be set. Allow for the oven to cool and retry.
  • If you are trying to BAKE or BROIL in your oven shortly after the cool-down period of the self-clean cycle has ended, the oven will display OFF. Let the oven cool longer and try again.

Steam or Smoke from Control Panel

  • It is normal to see steam and vapors coming from the oven vent during baking or roasting. Your new oven may be larger than your former range and therefore holds more food for baking and roasting. With this increase capacity, you may see an increase in visible steam and vapors.
  • When using the convection feature, it is normal to see steam coming out of the oven vent. As the number of shelves or amount of food being cooked increases, the amount of visible steam will increase.

Radiant or Halogen Top Surface Burner Turns On and Off

  • It is normal operation for radiant elements to cycle on and off (glow red and then go dark) during operation.
  • When the radiant unit is turned on HIGH, the unit will cycle on approximately 75% of the time and off 25% of the time.
  • On MEDIUM, the unit will cycle 50% on and 50% off.
  • On LOW setting, the unit will cycle 25% on and 75% off.

Surface Indicator Lights Stay ON

The surface temperature limiters are what monitor the surface temperature and will shut off (surface indicator lights) when the surface temperature drops below 150 degrees.

Fan Noise and Normal Operation

  • On some models of Dual Fuel and electric ovens, the oven convection fan comes on immediately. On some models, the fan is also used during preheat.
  • On gas models, the fan does not start until pre-heat is reached. On the gas range the fan will cycle off every time the unit calls for heat.
  • On electronic models, the convection fan may stay on after the cooking is finished or the self-cleaning cycle is complete, to cool the electronics. It is normal for the oven fan to run until the oven is cool. This will take up to 2 hours.
  • Fans are used to cool down the internal components. Some ranges use fans to help cool an oven or range after self-cleaning. This fan or blower could come on during any operation.
  • The oven-cooling fan for the electronic controls is controlled by a thermostat. The cooling fan may run throughout the entire bake cycle and continue even when the oven is off. This is considered normal operation.

Oven Makes a Clicking Sound

  • This is normal. What you are hearing are the control relays cycling the bake and broil elements on and off to accurately maintain oven temperature.
  • Due to the precise control in newer models, you may hear more relay noise than in older ovens.

Oven preheat time is too long

  • Preheat time varies according to oven type.
  • Electric ovens with hidden bake elements and gas ovens can take 15-20 minutes to preheat.
  • Ovens with a visible bottom bake element can take 5-10 minutes to preheat.
  • This is a normal operation and the preheat time cannot be altered.
  • Factors that will affect the preheat time are: selected temperature; starting temperature of the oven; and room temperature.Some electric ranges with the CONVECTION ROAST feature can speed up the preheat time by selecting "Convect Roast" on the control panel when preheating.