Troubleshooting Tips for Washers from Major Appliances in Calgary

Minimize the possibility of electric shock. Unplug the appliance from the power supply or disconnect power at the circuit breaker before attempting any maintenance or cleaning.

Fills But Will Not Agitate

  • Check the fuses, breakers and the plug. The washer should be on a separate outlet.
  • Is the washer lid down? Some washers will not operate (agitate or spin) with the lid up.
  • Check the cycle selection. Is it in a soak cycle? Some models have Soak cycles that may be selected for 15 or 30 minutes prior to the main wash.
  • Check the speed selector switch. Make sure it is pointing at the speed, not stuck in the middle. Turn the switch to correct speed and try again.
  • If the washer agitates but does not fill, it is most likely a water level pressure switch not working. Try resetting switch and try to fill machine. You can also put timer in spin cycle, close lid, spin for at least 2 minutes and try to fill again.

Noises

  • If washer is noisy, make sure the load is balanced and not overloaded.
  • A Banging noise when the washer is filling is most likely caused by plumbing problems such as rattling pipes. You may wish to call a plumber to correct the problem.
  • Banging noise during a drain cycle may occur from the drain hose hitting against the back of the washer. This can occur if the drain hose is not secured properly. Check your installation instructions for information on proper installation of drain hose.
  • Squeaking: If washer is brand new, run 5 complete cycles. This is a normal noise. There is a small break in period. After the 5 cycles the noise will go away.
  • A "sawing" noise in agitation is normal: On newer washers, this occurs until the brake pad "wears in" with the braking surface. The noise should stop after a short period of use.
  • A "sloshing" noise: This noise may be heard throughout the cycle; this too is normal.
  • A gurgling, slurping or "sucking" noise: This noise before (and possibly during) the spin cycle is a normal sound as the drain pump finishes draining the water from the machine. The noise will stop as the water is extracted from the clothes during the spin cycle.
  • Squealing or whistling during fill: may be caused by too much water pressure. Try adjusting hot and cold water valves.
  • Swishing, Swooshing, Roaring Train noises during the spin cycle are caused by the water and/or suds being trapped between the basket and the tub during the spin cycle. These noises should go away as the pump eliminates all the remaining water and/or suds.
  • Knocking noise during agitation or spin: This sound occurs when the washer transitions from a stop or paused state to running in spin. It happens several times a cycle after speed changes or pauses. This sound is normal and is caused by two components in the drive system engaging quickly.
  • Many washers have features such as pulse agitation and pauses during rinse and spin for reduced clothes wear and to reduce likelihood of soap residue. These short pauses of less than 1 minute are normal and will reduce clothing wear and increase water extraction.
  • An "agitation noise" upon pushing the "START" button is normal operation for models that have the load-sensing feature. The washer will cycle back and forth in order to determine the wash load size before the washer begins to fill with water.

Leaking or Overflowing

  • Make sure hot and cold water fill hoses are tight.
  • Check that the sink or drain is not clogged.
  • Water leaking from the front left corner is usually a result of over-sudsing.
  • Over-sudsing is especially common in houses that have water softeners. A helpful test to determine if you are using too much detergent is to place small item such as a washcloth from a load that has been washed but not yet dried in a bowl of hot water. If white film develops on the top of the water in bowl, too much detergent is being used.
  • The washer may be overloaded or out of balance.
  • For models with the spray rinse function, if timer is manually advanced to the first spin, the spray rinse will be 3 minutes instead of the normal 20 seconds. The unit will spin and spray water causing a small leak out overflow. Try to let timer advance by itself.
  • Leaks on a front load model can be caused by soil and soap being left on the door seal after a wash. Carefully wipe off the rubber door seal to prevent small leaks.
  • A 30" minimum drain hose facility (stand pipe) is required. Make sure drain hose is secured and fully inserted into the drainpipe.
  • Check the fill hoses for loose connections. Black rubber washer inserts are included in the installation package. If these are not installed, there will be water leaking from the fill hoses at the faucet. 
  • Some water splattering around the lid area with the lid up is normal.

Washer Will Not Operate

  • Check the fuses, breakers and the plug. The washer should be on a separate outlet.
  • Is the washer lid down? Most washers will not operate (agitate or spin) with the lid up.
  • Is the cycle control knob properly lined up and pulled out?
  • Make sure the lid switch probe has not been knocked out. This is a small plastic piece which fits into a hole on the under side of the open lid. Note: Electronic models do not have a lid switch probe.
  • Is water turned on to washer?
  • Some electronic control models will time out if the washer takes longer than 20 to 40 minutes to fill. This could be caused from low water pressure or clogged screens.
  • On mechanical models, Make sure the timer knob is pulled out completely and set to beginning of cycle. It may be necessary to advance the timer slightly and pull the knob out again in case the start of the cycle varies slightly from the graphic on the control panel.

Will Not Fill or Slow Fill

  • Check the fuses, breakers and the plug. The washer should be on a separate outlet.
  • Check to ensure both hot and cold water faucets are turned on.
  • Some models will not fill if the lid is up.
  • It may be necessary to advance the timer slightly and pull the knob out again. The start cycle varies slightly from the graphic on the control panel.
  • Electronic Models Only: If the Final Spin light comes on and the washer will not fill with water, disconnect the power to the washer for 2 to 3 minutes to reset the controls.

Washer Does Not Spin

  • Wait for a few minutes, pauses of up to three minutes may occur between cycles as the timer advances in steps.
  • Check your house fuses, circuit breakers, and the wall outlet. A loss of electrical power to the washer will cause a failure to spin.
  • Make sure washer lid is down. Some older washers will agitate with lid up, but none will spin with lid up.
  • Advance timer slightly to make sure timer was not in a pause mode. The word "Spin" may not appear on the dial. Spin occurs in the area just before the "Off" position.
  • Front load models only: Make sure the dispenser drawer is closed.
  • Front load models only: Is the load too small? Add one or two similar items to help balance out the load.
  • For models with rotary knob "Spin Speed" selector switch: check that the pointer of knob is not stuck between speed selections.

Will Not Drain or Drains and Fills at the Same Time

  • Wait a few minutes. On 1995 and newer models, pauses of up to 3 minutes may be noticed between cycles as the timer advances in steps. Do not manually advance the timer if it is pausing after agitation as you may miss the pump-out cycle.
  • Make sure drain hose is not bent, broken or kinked, or trying to drain more than 8 ft. higher than the floor.
  • Is the open end of the drain hose higher than the water level in the washer?
  • Make sure the washer lid is down. On some older models the washer spins and drains at the same time, so the lid must be down.
  • Advance timer slightly to make sure timer was not in a pause mode.

Walking or Vibrating

  • Check to see that the washer is level. The washer needs to be level and sitting on a good solid floor, such as a concrete or reinforced wood floor. Refer to Installation Instructions for proper leveling.
  • Make sure the load is balanced in the washer. Unbalanced loads can cause the washer to vibrate more. Stop the machine and redistribute the load. The more the legs are extended, the shakier the washer will be during operation.